FAQ

Rooms & Rates | Travelling with children | Dining | General Hotel Information | Business Travellers' Section | Shopping

Rooms & Rates

What types of rooms are available in the hotel?
The hotel has four room categories: Standard, Superior King Room, Superior Room with Window, and Deluxe King Room with Balcony. All room categories can be booked through our website.

Are your hotel rates per room or per person?
The rates charged are per room although the cost may differ slightly for double and triple occupancy.

Does my room reservation require any guarantee?
All room reservations require a credit card guarantee. 

How many people can stay in one room?
Each guest room can accommodate a maximum of two people. Please note that the third person who have age more than 1 years old will be charge 800 baht each and we do not have extra bed in room.

Does the internet rate include breakfast?
All room types can be booked with complimentary continental breakfast. 

What are the standard check-in and check-out times of the hotel?
The standard check-in time is 14:00 hrs and check-out is at 12:00 hrs. 

Is it possible to check-in earlier?
It is sometimes possible to check in earlier, however, this depends on availability and cannot be guaranteed. However, to be sure of having the room ready upon arrival, you can reserve the room from the night before. 

Are king-sized beds available in the rooms?
Yes, we have king-sized beds in some of the rooms, that is Deluxe King Room with Balcony and Superior King Room. 

Do you have non-smoking rooms?
Yes, We are no smoking Hotel. All of our rooms are non-smoking and are available upon request. 

Is there a safety deposit box available at the hotel?
There is a safety deposit box in every guest room. They are available free of charge. 

Is email service available at the hotel?
Guests are able to use our computer station at the lobby for free.

Travelling with children

Are this hotel is suit while traveling with children?
We have very friendly staff who can take good care of the children. If you have special request to have lower floor, please tell us while booking our hotel and we will try to provide you the room as best as possible in that time. However, we recommend you to reserve Deluxe King Room with Balcony which is the most convenience room for you.

Are baby cots available for the rooms?
Please note that we do not have baby cots.

Dining

Where is breakfast served and at what times?
An Continental breakfast is served at the dining Zone on the ground floor from 07:00-11:00 hrs. 

General Hotel Information

Do you have hairdryers in the rooms?
Hairdryers are available in every guest room. Moreover, we have full set of amenities like 5 star hotel provide for you.

Do you have any special packages for honeymoons and anniversaries?
Special packages are available for guests celebrating a special occasion. 

Do you have a tour desk where I can book excursions during my stay?
There is currently no tour desk available in-house, but we will be able to make recommendations according to your needs.

Is a doctor available at the hotel?
We have a doctor on call 24 hours.

How far is the nearest hospital to the hotel?
150 metres away from the hotel, there are 1 hospitals: Patong Hospital. 

Where is the nearest bank or currency exchange?
Currency can be exchanged alongside the road near hotel. The nearest bank is located a 5 minutes walk away. 

What is the currency in Thailand?
The currency in Thailand is Baht. Check the current exchange rate on our home page. 

Can baggage be stored at the hotel whilst I travel to another location in Thailand?
Hotel guests can use the storage facility at the Patong Max Value Hotel free of charge if they spend at least one night at the hotel. Unfortunately, the storage facility service is not available for non-guests.

Is it safe to drink tap water in Thailand?
The tap water in Thailand is not potable. Complimentary drinking water is provided in all guest rooms. 

What is the weather like at different times of the year?
As a general guideline, the weather in Thailand is warm all year round. However, the weather is generally most pleasant from November to February when there are clear skies and sunshine. The hot season is from April and May, when temperatures reach their highest. The rainy season is between June and September although it does not rain every day and usually the rain only lasts for an hour or so in the evening. 

What should I wear in Thailand?
Thai people are quite modest. Conservative dress is recommended. Shorts and sleeveless vests cannot be worn to visit a temple. 

Business Travellers’ Section

Can I connect to the Internet from my room?
Yes, free WiFi is available in all rooms and throughout hotel. 

Shopping

Are there any shopping centres near the hotel and if so, where are they?
FuturJungceylon (one of the biggest shopping and entertainment complexes in Phuket ) is located nearby and it takes approximately no more than 10 minutes by walk. 

How far is the hotel from the downtown shopping areas?
It is around 20 minutes by taxi without traffic jam.